Terms & Conditions

1. Agreement & Services

By creating a NexDial account, completing the onboarding wizard, or using any feature of the NexDial platform, you ("User" or "Business") agree to be bound by these Terms. NexDial ("we", "us", "our") is a SaaS product operated by NexDial Technologies, India.

NexDial provides a cloud-based CRM platform including lead management, WhatsApp Business inbox, sales pipeline (Kanban), call logging, AI-powered lead scoring, automated follow-up reminders, team collaboration tools, and analytics dashboards — collectively referred to as "the Service."

We reserve the right to update, modify, or discontinue any feature of the Service with reasonable notice. Continued use after updates constitutes acceptance of the revised terms.

2. Trial Period, Billing & Razorpay e-Mandate

Free Trial

Upon successful mandate setup, your workspace is activated for a 15-day free trial with full access to all NexDial features including calling, lead scoring, WhatsApp inbox, and team management. No additional charges occur during this period.

Post-Trial Auto-Renewal

After your 15-day trial expires, your plan automatically renews monthly at the rate corresponding to your business size:

• Starter / Small Business (Solo – 10 users): ₹499/month
• Professional / Medium Business (11 – 50 users): ₹599/month
• Growth Engine (51+ users, AI features): ₹999/month

You will receive an email reminder 3 days before your trial ends with your upcoming plan details. The auto-debit will occur via the Razorpay e-mandate you authorized during onboarding.

Failed Payments

If a monthly auto-debit fails (insufficient funds, expired card, etc.), your workspace access will be restricted after a 3-day grace period. You will receive email notifications to update your payment method via the Razorpay dashboard.

3. Cancellation & Refund Policy

You may cancel your subscription at any time — no questions asked.

• Cancel during trial: Cancel before day 15 and you will never be charged beyond the ₹1 mandate authorization. The ₹1 is non-refundable as it covers payment gateway processing costs.
• Cancel after first billing: Your access continues until the end of the paid billing cycle. No prorated refunds are issued for partial months.
• How to cancel: Log in to your Razorpay dashboard and cancel the active mandate, or contact us at support@nexdial.io and we will process cancellation within 24 hours.

4. Acceptable Use Policy

You agree not to use NexDial to:

• Send unsolicited bulk messages (spam) via WhatsApp or email to contacts who have not opted in.
• Store, process, or transmit any unlawful, defamatory, or fraudulent content.
• Impersonate any person or entity or falsely represent your business identity.
• Attempt to reverse-engineer, copy, scrape, or clone any part of the NexDial platform.
• Use the platform to conduct illegal business activities under Indian law.
• Share your account credentials with unauthorized parties outside your registered organization.

Violation of this policy may result in immediate account suspension without refund and, where applicable, reporting to relevant authorities.

5. WhatsApp Business Usage Rules

NexDial integrates with the WhatsApp Business API. By using the WhatsApp channel features, you additionally agree to comply with Meta's WhatsApp Business Policy and Commerce Policy.

• You must only message contacts who have explicitly opted in to receive messages from your business.
• Message templates must be pre-approved by Meta/WhatsApp before use in bulk campaigns.
• You are responsible for your own WhatsApp Business Account (WABA) compliance. NexDial is not liable for account bans or restrictions imposed by Meta.
• NexDial does not store the content of WhatsApp messages beyond what is necessary to display your conversation history in the inbox.

6. Intellectual Property & Licenses

NexDial retains all intellectual property rights in the platform, including but not limited to the software, UI/UX design, CRM database schema, AI lead-scoring algorithms, and branding. The NexDial name, logo, and product names are trademarks of NexDial Technologies.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations. Your data (leads, contacts, pipeline records, call logs) remains your property. We do not claim ownership over your business data.

7. Limitation of Liability & Indemnification

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXDIAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF BUSINESS DATA, REVENUE, OR PROFITS.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to NexDial in the 3 months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless NexDial, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably. If unresolved within 30 days, disputes shall be referred to arbitration in Pune, Maharashtra, under the Arbitration and Conciliation Act, 1996. The courts of Pune, Maharashtra shall have exclusive jurisdiction.