Terms & Conditions

1. Agreement & Services

By engaging NexDial for custom dashboards, data cleaning, VBA macros, or BI solutions ("the Service"), you ("Client" or "Business") agree to be bound by these Terms.

We reserve the right to update, modify, or discontinue any feature of our service model with reasonable notice.

2. Project Fees & Retainers

Fixed-Fee Projects

For custom dashboard development and data automation tools, we charge a fixed project fee. Typically, 50% is due upfront to commence work, and 50% is due upon final delivery and acceptance.

Monthly Retainers

For ongoing MIS reporting and BI maintenance, we offer monthly retainers. Retainers are billed at the beginning of each calendar month.

Late Payments

Invoices are due within 15 days of receipt. Late payments may result in a suspension of ongoing services and support until the balance is cleared.

3. Cancellation & Delivery Policy

You may cancel a monthly retainer with 30 days written notice.

• Project Cancellation: If a fixed-fee project is cancelled by the client before completion, NexDial retains the upfront deposit to cover hours worked.
• Delivery Revisions: Fixed-fee projects include a specified number of revision rounds. Additional scope changes will be billed at an hourly rate.
• Refunds: Due to the custom nature of our data engineering work, payments are non-refundable once work has commenced.

4. Acceptable Use Policy

You agree not to use NexDial to:

• Provide false or misleading data files that result in legal liability.
• Request automation tools designed to conduct unlawful activities (e.g., unauthorized data scraping).
• Resell our custom tools as your own SaaS product without a white-label agreement.

Violation of this policy may result in immediate account suspension without refund and, where applicable, reporting to relevant authorities.

5. Data Handling & Confidentiality

We understand that we process your highly sensitive business data.

• We treat all client data as strictly confidential and are happy to sign custom Non-Disclosure Agreements (NDAs).
• We will never share, sell, or distribute your raw data, reports, or business models to third parties.
• We securely delete client source files 30 days after project completion, unless an ongoing retainer requires data retention.

6. Intellectual Property & Licenses

NexDial retains intellectual property rights to the underlying macro code, automation scripts, and BI templates we develop, unless a specific "Work for Hire" buyout is agreed upon.

You are granted a perpetual, non-exclusive license to use the delivered tools internally. You own 100% of the data processed by these tools.

7. Limitation of Liability & Indemnification

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXDIAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF BUSINESS DATA, REVENUE, OR PROFITS.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to NexDial in the 3 months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless NexDial, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably. If unresolved within 30 days, disputes shall be referred to arbitration in Pune, Maharashtra, under the Arbitration and Conciliation Act, 1996. The courts of Pune, Maharashtra shall have exclusive jurisdiction.